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Microsoft 365 - Dynamics CRM 2015
Oversigt
Vær blandt de første til at mestre de spændende nye funktioner i Microsoft Dynamics CRM 2015 på dette accelererede otte dages kursus.
Du vil blive introduceret til Dynamics CRM 2015 og lære, hvordan du implementerer forbedrede forretningsregler, skræddersyede prislister og bedre sikkerhed. Derudover kan du drage fordel af CRM 2015's helt nye søgefunktionalitet.
På dette kursus i Microsoft Dynamics CRM 2015 er der fokus på Microsoft CRM-server, E-mail Router og Dynamics CRM til Office Outlook. Du får også en forståelse af følgende Dynamics CRM 2015-emner:
- Rapportudvidelser
- High Availability-muligheder
- Multiserver-udrulning
- Lead management
Skal du opgradere?
Ud over at lære de nødvendige teknikker til at udrulle, installere og administrere Microsoft Dynamics CRM 2015 lærer du også at opgradere fra tidligere Dynamics-versioner til CRM 2015.
Undervisningsplan
Modul 1
- System requirements and required technologies
- Installing Dynamics CRM Server 2015
- Dynamics CRM Report Extensions
- Manage Microsoft Dynamics CRM with Deployment Manager
- Upgrading to Dynamics CRM 2015
- Internet Facing Deployment
- High Availability Options
Modul 2
- Administering Microsoft Dynamics CRM Online
- Setting up Dynamics CRM Online
- Managing Microsoft Dynamics CRM Instances
- Microsoft Dynamics CRM for Microsoft Office Outlook
- Email Management
- Maintenance and Troubleshooting
Modul 3
- Multi-Server Deployment
- Advanced Office 365 Management of Dynamics CRM
Modul 4
- Application Overview
- What’s New in CRM 2015
- Working with Dynamics CRM Applications
- Working with Dynamics CRM Records
- Working with Dynamics CRM Data
- Processes
Modul 5
- Customer Service Scenarios
- Case Management
- Knowledge Base
- Queue Management
- Entitlements
- Service Scheduling Scenarios
Modul 6
- Introduction to Sales Management
- Lead Management
- Working with Opportunity Records
- Working with the Product Catalog
- Sales Order Processing
- Sales and Marketing
Modul 7
- Goal Management
- Analysis and Reporting
Modul 8
- Introduction to Customizing Microsoft Dynamics CRM 2015
- Building Security Model
- Customising Entities
- Customising Fields
- Managing Relationships
- Customising forms
- Business Rules
- Customising Views
- Charts and Dashboards
- Field Security, Access teams and auditing
- Business Process Flows
Certificering
Du tager følgende eksamener på Firebrands uddannelsescenter, som er omfattet af din certificeringsgaranti:
- MB2-708 Microsoft Dynamics CRM Installation
- MB2-704 Microsoft Dynamics CRM Application
- MB2-707 Microsoft Dynamics CRM Customization and Configuration
Inkluderet
Forudsætninger
Firebrand anbefaler, at du har:
- Arbejdskendskab til Microsoft Dynamics CRM 2013 og/eller 2015
- Erfaring med:
- Microsoft Windows Server
- Active Directory
- Internet Information Services (IIS)
- Microsoft Exchange
- Microsoft SQL Server
- Microsoft Outlook
- Office 365
- Powershell
- En grundlæggende forståelse af Microsoft SQL Server og funktionaliteten af relationelle databaser.
- En vis erfaring med at bruge Windows-applikationer.
- Kendskab til grundlæggende kundeservicekoncepter og -praksisser.
- Grundlæggende viden om Microsoft Dynamics CRM-recordtyper foretrækkes.
- Bevidsthed om grundlæggende salgs- og markedsføringsroller i en virksomhed.
Kundereferencer
Her er Firebrand Training review afsnit. Siden 2001 har vi trænet præcist 134.561 studerende og professionelle og bedt dem alle om at gennemgå vores Accelerated Learning. Lige nu har 96,41% sagt, at Firebrand har overgået deres forventninger.
Læs anmeldelser fra de seneste accelererede kurser nedenfor, eller besøg Firebrand Stories for skriftlige og videointerviews med vores alumner.
"Really good! Intense 7 days where you will cover all the essential parts of Dynamics CRM Online from Deployment to Customization. The instructor was really skilled in the system. "
O.J. (31/1/2016 (Søndag) til 7/2/2016 (Søndag))
"Don't come along thinking this will be easy, it is very tough mentally and physically, but you will learn a lot."
D.L. (31/1/2016 (Søndag) til 7/2/2016 (Søndag))
"I enjoyed my time at firebrand, I have learnt a number of new things to do with CRM and I have also been able to gain my certificates. Even if I didn't pass I would still feel like it is possible and there would always be a next time.
I also felt welcomed when I joined the group and didn't feel like an outsider even though I joined late. All in all I would definitely recommend it and the training standards are extremely high."
Richard Gavey, Prosperity 24.7. (31/1/2016 (Søndag) til 7/2/2016 (Søndag))
"Excellent environment to train and learn in, I feel that because your almost removed from the day to day lifestyle and out in a unique learning environment where you can focus all your attention to learning and developing on your given course, its by far the best environment I have ever trained in. I would recommend this to anyone looking to learn from the most qualified instructors and to a very high standard, Also on a latter note, our lecturer was absolutely outstanding!!!!"
Craig Henderson, Safehouse Habitats Oil and Gas. (31/1/2016 (Søndag) til 7/2/2016 (Søndag))
"The environment is conducive to learning. You are made to feel comfortable and at home."
Charmaine Dyke, self-employed. (31/1/2016 (Søndag) til 7/2/2016 (Søndag))
Kursusdatoer
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Starter |
Slutter |
Tilgængelighed |
Sted |
Tilmelding |
|---|---|---|---|---|
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19/2/2024 (Mandag) |
26/2/2024 (Mandag) |
Afsluttet - Giv feedback |
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24/6/2024 (Mandag) |
1/7/2024 (Mandag) |
Venteliste |
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5/8/2024 (Mandag) |
12/8/2024 (Mandag) |
Begrænsede pladser |
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16/9/2024 (Mandag) |
23/9/2024 (Mandag) |
Tilgængelige pladser |
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28/10/2024 (Mandag) |
4/11/2024 (Mandag) |
Tilgængelige pladser |
Landsdækkende |
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9/12/2024 (Mandag) |
16/12/2024 (Mandag) |
Tilgængelige pladser |
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