Microsoft Dynamics CRM 2013 Online - Kun 6 dage

Hvad siger vores kunder?

"Det er hårdt, men det er absolut det værd!"
Julie Andersen, MicroPartner - Microsoft Dynamics CRM 2013 Online (6 dage), 14/10/2014 til 19/10/2014

Her er der 8 grunde til at du skal tage CRM 2013 Online hos Firebrand Training:

Se Hvordan Vi Hjælper Dig Med at Få Nye Færdigheder Hurtigt

  1. Du bliver uddannet og certificeret på kun 6 dage. Hos os får du både din uddannelse og certificering på rekordtid, en certificering du gennemfører på vores kursuscenter som en integreret del af den intensive og accelererede uddannelse.
  2. Alt er inkluderet. Et éngangsbeløb dækker alle kursusmaterialer, overnatninger og forplejning, og tilbyder den mest omkostningseffektive måde at få din CRM 2013 Online uddannelse og certificering på. Og det uden nogen skjulte ekstraomkostninger.
  3. Bestå CRM 2013 Online første gang eller gå kurset om, gratis. Det er vores garanti. Vi er sikre på, at du vil bestå din certificering første gang. Men hvis du mod forventning ikke skulle gøre det, kan du indenfor et år komme tilbage, deltage på hele kurset, og kun betale for eventuelle overnatninger og dine eksamener. Alt andet er gratis.
  4. Du vil lære mere.Traditionelle uddannelsesdage foregår fra 9.00 – 16.00, med en dejlig lang frokostpause. Hos Firebrand får du mindst 12 timers effektiv og fokuseret kvalitetsuddannelse uden hverken private eller arbejdsrelaterede forstyrrelser - hver dag - sammen med din instruktør.
  5. Du vil lære CRM 2013 Online hurtigere. Vi kombinerer de 3 indlæringsstile (Præsentation|Øvelse|Diskussion), så vi derigennem gennemfører kurset på en måde som sikrer, at du lærer hurtigere og nemmere.
  6. Du er i sikre hænder.Vi har uddannet og certificeret mere end 35.000 personer. Vi er partner med alle de store navne i branchen og har desuden vundet adskillige udmærkelser blandt andet ”Årets Learning Partner 2010, 2011, 2012 og 2013” fra Microsoft og med en vækst på 1430% siden 2009, er Firebrand også Børsen Gazelle vinder på Sjælland 2013.
  7. Du lærer ikke bare teorien. Vi har videreudviklet CRM 2013 Online kurset med flere hands-on labs og praktiske øvelser, som giver dig det ekstra du behøver for at kunne løse praktiske problemstillinger og klare din certificering.
  8. Du lærer fra de bedste. Vores instruktører på CRM 2013 Online er de bedste i branchen, og tilbyder en helt unik blanding af viden, praktisk erfaring og passion for at lære fra sig.

Er du klar til Accelereret Indlæring? Se priserne nu eller ring til os på 88 18 43 20
Er du ikke klar til kurset? Tag en GRATIS test som hjælper dig med at bedømme din nuværende viden

Hvornår vil du tage dit accelererede kursus?

Starter

Slutter

Tilgængelighed

Tilmelding

Afsluttet

 

Tilgængelige pladser

Tilmelding

Tilgængelige pladser

Tilmelding

Vi har uddannet over 35.000 personer i løbet af 12 år. Vi har bedt dem alle om at bedømme vores accelererede kurser. Aktuelt har 96,27% sagt, at Firebrand oversteg deres forventninger:

"Det er hårdt, men det er absolut det værd!"
Julie Andersen, MicroPartner. - Microsoft Dynamics CRM 2013 Online (6 dage) (14/10/2014 til 19/10/2014)

"Fantastisk kursus, faglig meget kompetent instruktør, kurset foregik på en meget behaglig måde, meget rutineret planlagt, alt fungerede optimalt. Tak for det "
Jan Larsen, KMD A/S. - Microsoft Dynamics CRM 2013 Online (6 dage) (14/10/2014 til 19/10/2014)

"Very good, hard and worth doing."
Gerry Connern, JFC. - Microsoft Dynamics CRM 2013 Online (6 dage) (12/8/2014 til 17/8/2014)

"Firebrand training is a new challenging way to learn, I attended the MS CRM2013 online on August 2014 and I've learned more in one week that I could possibly imagine. Firebrand courses demand your undivided attention, and you'll be doing the course with highly motivated individuals with similar interests to yourself. "
Colm Concannon, JFC Manufacturing Co Ltd. - Microsoft Dynamics CRM 2013 Online (6 dage) (12/8/2014 til 17/8/2014)

"The Dynamics CRM 2013 Online 6 days course has given me great insight into the applications potential and features that I was never aware of."
Pierre Francois Roux, Cobham. - Microsoft Dynamics CRM 2013 Online (6 dage) (12/8/2014 til 17/8/2014)

"The instructor was fantastic - very patient and empathetic with new users. He put me at ease from the on-set and took time to explain each module / area in the simplest and user-friendly of terms. "
Ian Orme, Fitnut Ltd. - Microsoft Dynamics CRM 2013 Online (6 dage) (12/8/2014 til 17/8/2014)

"Great friendly trainer, definitely knows his stuff. Great food and improved facilities from 5 years ago!"
A.Z, Prosperity 24.7. - Microsoft Dynamics CRM 2013 Online (6 dage) (20/5/2014 til 25/5/2014)

"Det her var min første gang på kursus hos firebrand og det bliver ikke min sidste gang, fantastisk instruktør og fantastisk personale der alle er søde og venlige. Bedste kursus oplevelse jeg har haft."
Mikkel Schakmann Sørensen, Prophix EU. - Microsoft MCSA: SQL Server (9 dage) (20/9/2014 til 28/9/2014)

"Jeg har fået fuld valuta på mit kursus. Havde ekstremt høje forventningar, som alle blev indfriet. "
Maria Have , Leasy. - Microsoft Dynamics AX 2012 Financials (5 dage) (22/9/2014 til 26/9/2014)

"Kurset var paa ingen made kedeligt. Indholdet var komprimeret med en masse information paa kort tid."
Jens Olesen , Region Sjaelland.dk. - Microsoft MCTS System Center 2012 Configuration Manager (4 dage) (16/6/2014 til 19/6/2014)

Årets Microsoft Learning Partner

Course 80546: Sales Management in Microsoft Dynamics CRM 2013

Introduction to Sales Management

The Sales module within Microsoft Dynamics CRM provides a flexible framework for organizations to track, manage, and analyze parts of their sales cycle as well as its overall success.

This course describes the components used in Microsoft Dynamics CRM Sales Management and explains how they can apply to various business scenarios. It also details the entities or record types that Microsoft Dynamics CRM uses to track sales from potential to close. With this information, organizations can determine which aspects of the Sales module framework are appropriate for their organization.

Lead Management

This module introduces the tracking and management features of the Sales module in Microsoft Dynamics CRM. It is rare that two organizations follow the same sales process, even if the organizations are within the same industry. For this reason, Microsoft Dynamics CRM does not dictate a rigid process. Instead it provides a framework around which an organization can build a custom sales process.

This module describes the components of the Microsoft Dynamics CRM sales process. It also details the entities or record types Microsoft Dynamics CRM uses to track sales from potential to close. With this information, organizations can determine which aspects of the sales process framework are appropriate for them.

  • Lead to Opportunity Process Form and Process Ribbon
  • Convert Activity Records to Leads
  • Qualifying and Disqualifying Leads
  • Create, Maintain, and Use Sales Literature
  • Create, Maintain, and Use Competitors

Working with Opportunity Records

In Microsoft Dynamics CRM, qualified leads, such as those that have estimated revenue associated with them, become opportunities. When a prospect or customer expresses qualified interest in buying the business' products or services, that prospect or customer is considered an opportunity. This is an important part of the sales process because this is where the sales team spends most of its time and effort. The process of working on an opportunity may include several customer interactions. How well the sales team manages this stage can mean the difference between a win and a loss.

Working with the Product Catalog

This course describes the role of the product catalog in Microsoft Dynamics CRM and the benefits of using it. It shows the tasks that are required to configure a product catalog, including setting up and maintaining unit groups, products, and price lists. It also describes and demonstrates the important role of the product catalog and price lists in the sales process.

  • The Microsoft Dynamics CRM Product Catalog
  • Unit Groups
  • Adding and Maintaining Products
  • Creating, Maintaining and Using Price Lists
  • Currency Management
  • Creating a Price List

Sales Order Processing

Microsoft Dynamics CRM provides tools that capture important sales information and uncover new business opportunities. Although quotes, orders, and invoices are important to the sales process and provide a complete view of the customer, implementing a sales process allows users to initiate, track, and close sales consistently and efficiently.

The product catalog in Microsoft Dynamics CRM helps companies build a central repository for managing products, services, charges, and fees. The tasks required to set up a product catalog include setting up and maintaining unit groups, products, and price lists. Microsoft Dynamics CRM also supports discount lists, which help companies provide customers with incentives to buy more products.

  • Adding Line Items (Opportunity Products) to Opportunities
  • Quote Management
  • Working with Orders
  • Working with Invoices

Metrics and Goals

Microsoft Dynamics CRM uses two record types known as Goal Metrics and Goals. These record types combine to provide a powerful, flexible set of goal management features. Goal management allows organizations to track individual, team, and organizational progress toward specific goals.

  • Configuring Goal Metrics
  • Configuring Fiscal Periods
  • Creating and Assigning Goal Records
  • Creating and Recalculating Parent and Child Goal Records
  • Creating a Rollup Query

Sales Analysis

  • Running Built-in Reports
  • Exporting Sales Information to Excel
  • Working with Charts and Dashboards
  • Working with System Charts from the Opportunity List
  • Working with Dashboards
  • Create a New Dashboard in the Workplace
  • Sharing DASHBOARDS, Charts and Advanced Find Queries

Course 80545: Customer Service in Microsoft Dynamics CRM 2013

Introduction

Microsoft Dynamics CRM includes a comprehensive set of features that increases the efficiency of customer service operations. This module introduces Microsoft Dynamics CRM Customer Service terminology and customer scenarios that the Customer Service module might be used. The module discusses the basic components of case management, and works with the knowledge base, queues, and service contracts. The module also provides an overview of service scheduling and service management.

  • Customer Scenarios
  • Customer Service Entities and Record Types

Cases

Customer service is important to a customer relationship management strategy. Microsoft Dynamics CRM provides many features that organizations can use to manage the services they provide to customers. This module discusses cases and how the cases can be used together in service management functions.

  • Creating Case Records
  • Understanding the Process Ribbon and Menu Options
  • Case Resolution, Canceling and Deleting
  • Assigning Case Records
  • Other Actions on Cases From Forms and Views
  • Working with the Subject Tree
  • Working with the Case List and Views

Knowledge Base

Most customer service organizations use a knowledge base to provide customer service representatives (CSRs) with the information that they must have to answer questions about a product or service. In Microsoft Dynamics CRM, the Knowledge Base provides a central repository for an organization's information, stored as Articles and organized by Subject.

  • Article Templates
  • Creating, Approving and Publishing Articles
  • Using and Searching the Knowledge Base
  • Cases and Knowledge Base Articles
  • Sending Knowledge Base Articles

Queue Management

A queue is an area that is used to organize and store activities and work items that are waiting to be processed. A queue is also used for activities and work items that are currently being worked on. Microsoft Dynamics CRM includes queuing and workflow tools to improve how incoming requests for sales, marketing, and customer service are handled.

  • Queue Management

Contracts

Microsoft Dynamics CRM provides many features that organizations can use to manage the services they provide to customers. This module describes how contracts can be used together with other record types in Microsoft Dynamics CRM to help service and manage functions.

  • Contracts and Contract Templates
  • Creating and Working with Contracts
  • Using Contracts with Cases

Analysis, Reports and Goals

In Microsoft Dynamics CRM, many methods are available to analyze and report Service Management information. By default, several reports are available, and this includes the “Case Summary Table” report. This report is discussed in this module.

  • Customer Service Reports
  • Customer Service Charts and Dashboards
  • Customer Service Goals and Metrics

Service Scheduling

This module provides an overview of the service scheduling features of Microsoft Dynamics CRM. The organizations that use service scheduling require a complex combination of resources. Service scheduling considers the availability of employees, facilities, and equipment to make sure that the resources are available to deliver service activities for customers.

  • Service Scheduling Scenarios
  • Service Scheduling Terminology
  • Service Scheduling Process
  • Resources, Services and Selection Rules
  • Include Customer Preferences
  • Understand Sites and Same-Site Requirements
  • Manage Business Closures
  • Explain the Service Activity Scheduling Engine
  • Working with Service Activities and the Service Calendar
  • Close, Cancel, or Reschedule a Service Activity

Course 80542: Customization and Configuration in Microsoft Dynamics CRM 2013

Introduction to Customizing Microsoft Dynamics CRM 2013

  • Customization or Development? Microsoft Dynamics CRM Solutions Introduction to Entity Customization

Building a Security Model in Microsoft Dynamics CRM 2013 Lessons

  • Introduction to Business Units
  • Overview of Security Roles
  • User Management Overview
  • Team Management Overview
  • Teams and Sharing
  • Manage Security Roles for Users and Teams

Customizing Entities Lessons

  • Entity Customization Concepts
  • Create a Custom Entity
  • Additional Entity Properties
  • Modifying the Configuration of an Entity

Customizing Fields Lessons

  • Field Data Types
  • Field Display Formats
  • Field Properties
  • Customize Existing Fields
  • Configure Option Sets
  • Status and Status Reason Fields
  • Delete Fields

Managing Relationships Lessons

  • Types of Entity Relationships
  • Create Entity Relationships
  • 1:N Relationship Behavior
  • Field Mappings in 1:N Relationships
  • Connections and Connection Roles

Customizing Forms Lessons

  • Form Customization Overview
  • Create and Modify Forms
  • Quick Create and Quick View Forms
  • Manage Multiple Forms
  • Mobile Clients

Configuring Business Rules Lessons

  • Configure Business Rules

Customizing Views Lessons

  • View Customization Concepts
  • System Views
  • Create Custom Views
  • Remove Unwanted Views

Customizing Charts and Dashboards Lessons

  • Create and Modify Charts
  • Export and Import Charts
  • Create and Modify Dashboards

Additional Security Options Lessons

  • Field Security
  • Access Team Templates
  • Auditing Overview

Business Process Flows Lessons

  • Business Process Flows

Læs mere ...

Interesseret? Se vores priser her eller ring 88 18 43 20

We’ll prepare you for, and test you in, the following exams:

  • Exam MB2-700: Microsoft Dynamics CRM 2013 Applications
  • Exam MB2-703: Microsoft Dynamics Microsoft Dynamics CRM 2013 Customization and Configuration

Læs mere ...

Interesseret? Se vores priser her eller ring 88 18 43 20

Firebrand Training tilbyder accelererede uddannelsesprogram som inkluderer alt, er enkelt for kunden og udviklet med fokus på de specifikke behov som vores deltagere har. Vi sørger for, at alle detaljer er på plads, så du kun skal fokusere på dine indlæringsmål.

Vores kursus- og certificeringsprogram inkluderer alt med;

  • Praktisk orienteret undervisning som anvender vores Præsentation|Øvelse|Diskussion metodik.
  • Omfattende kursusmaterialer og labmanualer – vi tilpasser traditionelle kursusmaterialer til de specifikke krav for accelereret indlæring. Følgende kursusmaterialer fra Microsoft indgår:
    • MOC 80546 - Sales Management in Microsoft Dynamics CRM 2013
    • MOC 80545 - Customer Service in Microsoft Dynamics CRM 2013
    • MOC 80542 - Customization and Configuration in Microsoft Dynamics® CRM 2013
  • Et helt igennem instruktørstyret program hvor du får adgang til behagelige undervisningslokaler, labudstyr og lounge miljøer 24 timer i døgnet.
  • Overnatninger, samtlige måltider samt adgang til forfriskninger, snacks, kaffe og the.
  • Transport til og fra nærmeste lufthavn/togstation både før og efter kurset.

Læs mere ...

Interesseret? Se vores priser her eller ring 88 18 43 20

You should have a general working knowledge of:

  • Microsoft Dynamics CRM 2013 usage, and of solving real-world business problems by using Microsoft Dynamics CRM 2013
  • Microsoft Office
  • Windows operating systems
  • Windows Internet Explorer
  • The Customer Relationship Management process
  • Microsoft Outlook.

Interesseret? Se vores priser her eller ring 88 18 43 20