"Det er hårdt, men det er absolut det værd!"
Julie Andersen, MicroPartner - Microsoft Dynamics CRM 2013 Online (6 dage), 14/10/2014 til 19/10/2014
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Vi har uddannet over 51.925 personer i løbet af 12 år. Vi har bedt dem alle om at bedømme vores accelererede kurser. Aktuelt har 96,34% sagt, at Firebrand oversteg deres forventninger:
"Det er hårdt, men det er absolut det værd!"
Julie Andersen, MicroPartner. - Microsoft Dynamics CRM 2013 Online (6 dage) (14/10/2014 til 19/10/2014)
"Fantastisk kursus, faglig meget kompetent instruktør, kurset foregik på en meget behaglig måde, meget rutineret planlagt, alt fungerede optimalt. Tak for det
Jan Larsen, KMD A/S. - Microsoft Dynamics CRM 2013 Online (6 dage) (14/10/2014 til 19/10/2014)
"Very good, hard and worth doing."
Gerry Connern, JFC. - Microsoft Dynamics CRM 2013 Online (6 dage) (12/8/2014 til 17/8/2014)
"Firebrand training is a new challenging way to learn, I attended the MS CRM2013 online on August 2014 and I've learned more in one week that I could possibly imagine.
Firebrand courses demand your undivided attention, and you'll be doing the course with highly motivated individuals with similar interests to yourself. "
Colm Concannon, JFC Manufacturing Co Ltd. - Microsoft Dynamics CRM 2013 Online (6 dage) (12/8/2014 til 17/8/2014)
"The Dynamics CRM 2013 Online 6 days course has given me great insight into the applications potential and features that I was never aware of."
Pierre Francois Roux, Cobham. - Microsoft Dynamics CRM 2013 Online (6 dage) (12/8/2014 til 17/8/2014)
"The instructor was fantastic - very patient and empathetic with new users. He put me at ease from the on-set and took time to explain each module / area in the simplest and user-friendly of terms.
Ian Orme, Fitnut Ltd. - Microsoft Dynamics CRM 2013 Online (6 dage) (12/8/2014 til 17/8/2014)
"Great friendly trainer, definitely knows his stuff.
Great food and improved facilities from 5 years ago!"
A.Z, Prosperity 24.7. - Microsoft Dynamics CRM 2013 Online (6 dage) (20/5/2014 til 25/5/2014)
Anonym - Microsoft Dynamics AX 2012 Financials (5 dage) (8/12/2014 til 12/12/2014)
"Det er en hård proces, men det man får ud af det, er helt klart det værd. Alle faciliteterne er gode, man har alt det man har brug for, maden er god og der er mange flinke mennesker omkring."
Bilal Arslan , 2ndC. - Microsoft MCSD: SharePoint 2013 Applications – Developing Server Solutions (6 dage) (30/11/2014 til 5/12/2014)
"Jeg kan godt lide kursus formen, væk fra hverdagen uden forstyrrelser. Her er tid til fordybelse og gå ture hvis tiden er til det.
Afslappet stemming, god mad og fine værelser."
Robert Tastesen , Inceptio. - Microsoft MCSE: Messaging (Exchange 2013) (6 dage) (17/11/2014 til 22/11/2014)
The Sales module within Microsoft Dynamics CRM provides a flexible framework for organizations to track, manage, and analyze parts of their sales cycle as well as its overall success.
This course describes the components used in Microsoft Dynamics CRM Sales Management and explains how they can apply to various business scenarios. It also details the entities or record types that Microsoft Dynamics CRM uses to track sales from potential to close. With this information, organizations can determine which aspects of the Sales module framework are appropriate for their organization.
This module introduces the tracking and management features of the Sales module in Microsoft Dynamics CRM. It is rare that two organizations follow the same sales process, even if the organizations are within the same industry. For this reason, Microsoft Dynamics CRM does not dictate a rigid process. Instead it provides a framework around which an organization can build a custom sales process.
This module describes the components of the Microsoft Dynamics CRM sales process. It also details the entities or record types Microsoft Dynamics CRM uses to track sales from potential to close. With this information, organizations can determine which aspects of the sales process framework are appropriate for them.
In Microsoft Dynamics CRM, qualified leads, such as those that have estimated revenue associated with them, become opportunities. When a prospect or customer expresses qualified interest in buying the business' products or services, that prospect or customer is considered an opportunity. This is an important part of the sales process because this is where the sales team spends most of its time and effort. The process of working on an opportunity may include several customer interactions. How well the sales team manages this stage can mean the difference between a win and a loss.
This course describes the role of the product catalog in Microsoft Dynamics CRM and the benefits of using it. It shows the tasks that are required to configure a product catalog, including setting up and maintaining unit groups, products, and price lists. It also describes and demonstrates the important role of the product catalog and price lists in the sales process.
Microsoft Dynamics CRM provides tools that capture important sales information and uncover new business opportunities. Although quotes, orders, and invoices are important to the sales process and provide a complete view of the customer, implementing a sales process allows users to initiate, track, and close sales consistently and efficiently.
The product catalog in Microsoft Dynamics CRM helps companies build a central repository for managing products, services, charges, and fees. The tasks required to set up a product catalog include setting up and maintaining unit groups, products, and price lists. Microsoft Dynamics CRM also supports discount lists, which help companies provide customers with incentives to buy more products.
Microsoft Dynamics CRM uses two record types known as Goal Metrics and Goals. These record types combine to provide a powerful, flexible set of goal management features. Goal management allows organizations to track individual, team, and organizational progress toward specific goals.
Microsoft Dynamics CRM includes a comprehensive set of features that increases the efficiency of customer service operations. This module introduces Microsoft Dynamics CRM Customer Service terminology and customer scenarios that the Customer Service module might be used. The module discusses the basic components of case management, and works with the knowledge base, queues, and service contracts. The module also provides an overview of service scheduling and service management.
Customer service is important to a customer relationship management strategy. Microsoft Dynamics CRM provides many features that organizations can use to manage the services they provide to customers. This module discusses cases and how the cases can be used together in service management functions.
Most customer service organizations use a knowledge base to provide customer service representatives (CSRs) with the information that they must have to answer questions about a product or service. In Microsoft Dynamics CRM, the Knowledge Base provides a central repository for an organization's information, stored as Articles and organized by Subject.
A queue is an area that is used to organize and store activities and work items that are waiting to be processed. A queue is also used for activities and work items that are currently being worked on. Microsoft Dynamics CRM includes queuing and workflow tools to improve how incoming requests for sales, marketing, and customer service are handled.
Microsoft Dynamics CRM provides many features that organizations can use to manage the services they provide to customers. This module describes how contracts can be used together with other record types in Microsoft Dynamics CRM to help service and manage functions.
In Microsoft Dynamics CRM, many methods are available to analyze and report Service Management information. By default, several reports are available, and this includes the “Case Summary Table” report. This report is discussed in this module.
This module provides an overview of the service scheduling features of Microsoft Dynamics CRM. The organizations that use service scheduling require a complex combination of resources. Service scheduling considers the availability of employees, facilities, and equipment to make sure that the resources are available to deliver service activities for customers.
We’ll prepare you for, and test you in, the following exams:
Firebrand Training tilbyder accelererede uddannelsesprogram som inkluderer alt, er enkelt for kunden og udviklet med fokus på de specifikke behov som vores deltagere har. Vi sørger for, at alle detaljer er på plads, så du kun skal fokusere på dine indlæringsmål.
You should have a general working knowledge of: