ITIL - Service Lifecycle (Stream 2)
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A Firebrand Training
6
Day Course
ITIL - Service Lifecycle (Stream 2) - Overview
“Firebrand is the only company I could find in the world that offers this ITIL course in this format. It's a comprehensive course and well presented.” Pat Tynan (Firebrand ITIL certified)
“If you want German build quality in a car you do not buy a Kia, so why scrimp on training. I have used over 30 different training providers and Firebrand are the market leaders.” Richard Evans (Firebrand ITIL certified)
During the week, you’ll take exams on-site for the following accreditations:
- ITIL® Service Lifecycle – Service Transition
- ITIL® Service Lifecycle – Service Operation
- ITIL® Service Lifecycle – Continual Service Improvement
Interested? See our pricing here
ITIL - Service Lifecycle (Stream 2) - Curriculum
Our accelerated ITIL course is the most effective, efficient way to get ITIL certified.
We’ve designed our curriculum to prepare you for 3 ITIL exams sat during the program.
You’ll cover the following content:
Service Transition
- The main principles and objectives of Service Transition
- Challenges, Critical Success Factors and Risks
- Organizational issues concerned with Transition
- Technology considerations related to Service Transition
- The activities commonly performed in the Service Transition arena
- Assessing Critical Success Factors and Managing Risk in Service Transition
The course also covers the managerial and supervisory aspects of the ITIL processes covered in the Service Transition stage:
- Service Asset and Configuration Management
- Change Management
- Release and Deployment Management
- Service Validation and Testing
- Evaluation
- Knowledge Management
Service Operation
- The main principles and objectives of Service Operation
- Challenges, Critical Success Factors and Risks
- Organizational issues concerned with Functions, Groups, Teams, Department & Divisions
- Achieving balance in Service Operations
- Operational Health, Communication and Documentation
- The activities commonly performed in the Service Operation arena
- Improvement of Operational Activities
- Implementation consideration
- Managing Change in Service Operations
- Service Operation and Project Management
- Assessing & Managing Risk in Service Operations
- Operational Staff in Design & Transition
- Planning & Implementing Service Management Technologies
The course also covers the managerial and supervisory aspects of the ITIL processes covered in the Service Operation stage:
- Event Management
- Incident Management
- Request Fulfilment
- Problem Management
- Access Management
Continual Service Improvement
- The main principles and objectives of CSI
- Challenges, Critical Success Factors and Risks
- The overall process of CSI itself
- The methods and Techniques of CSI such as Benchmarking, Assessment, the Balanced Scorecard and the Deming cycle
- Organizational issues concerned with CSI
- Technology considerations related to CSI
- The activities commonly performed in the CSI arena
- Assessing Critical Success Factors and Managing Risk in CSI
Interested? See our pricing here
ITIL - Service Lifecycle (Stream 2) - Exam Track
We’ll prepare you for, and test you in the following exams
- ITIL® Service Lifecycle – Service Transition
- ITIL® Service Lifecycle – Service Operation
- ITIL® Service Lifecycle – Continual Service Improvement
The examinations consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.
Successful candidates will be awarded 3 credits per exam towards the ITIL® Expert qualification.
Interested? See our pricing here
ITIL - Service Lifecycle (Stream 2) - What's Included
Official FOX-IT Courseware
- ITILV3SL Service Transition Courseware
- ITILV3SL Service Operation Courseware
- ITILV3SL Continual Service Improvement Courseware
Official ITSMF Courseware
- ITILV3SL Service Transition Key Element Guide ISBN: 9780113311217
- ITILV3SL Service Operation Key Element Guide ISBN: 9780113311187
- ITILV3SL Continual Service Improvement Key Element Guide ISBN: 9780113311224
Interested? See our pricing here
ITIL - Service Lifecycle (Stream 2) - Prerequisites
Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. Delegates are required to hold the ITIL® Foundation Certificate in IT Service Management or v2 to v3 bridge equivalent.
Professional Qualifications:
The course forms part of the ITIL® Intermediate qualification programme.
Interested? See our pricing here
Service Lifecycle (Stream 2) - Testimonials
"A great way to get fast qualification for ITILV3 modules but candidates must prepare suitably before hand to get maximum benefit."
Mike Woodall.
ITIL Service Lifecycle (Stream 2) (6 Days) (12/3/2010 to 17/3/2010)
"Overall the ITIL Foundation course was of good quality in all areas"
T.B, Nokia.
ITIL Foundation (2 Days) (26/11/2009 to 27/11/2009)
"I was very impressed with the staff and facilities at Firebrand*, my stay was very comfortable and enjoyable and I would deffinatelty think about coming back."
Lacey, UniChem.
ITIL Foundation (2 Days) (9/7/2007 to 10/7/2007)
"Does what it says on the tin- get qualified quickly with minimum time off work"
N.A.
ITIL Service Lifecycle (Stream 1) (4 Days) (16/8/2010 to 19/8/2010)
"Started badly though station pick up but after that it was excellent through out. The ITIL Foundation residential course was intensive but instructor was high quality and very aware of students needs."
D.D.
ITIL Foundation (2 Days) (26/11/2009 to 27/11/2009)
"A great place to do intensive training... strongly recommend"
Amit Patel, Adecco.
ITIL Managers and Revision (10 Days) (9/4/2008 to 18/4/2008)
"A clean positive environment that removes the daily stresses and allows the student to study and thus reach his/her full potential."
Stephen Hansen, Buckinghamshire Hospitals NHS Trust.
ITIL Foundation (2 Days) (13/4/2009 to 14/4/2009)
"Thanks to everyone at Firebrand for the efficient and friendly service with a view to assisting me in passing my exams. "
Michelle Curtis, NHS Supply CHain.
ITIL Managers and Revision (10 Days) (7/1/2009 to 16/1/2009)
"Brilliant instructor, intense ITIL course. Come well prepared - unlike me!"
R.D.
ITIL Foundation (2 Days) (13/4/2009 to 14/4/2009)
"If you want german build quality in a car you do not buy a kia, so why scrimp on training. I have used over 30 different training providers and Firebrand are the market leaders, great location, staff, food and training. I have used the company twice and will be back again. many thanks Firebrand. Richard Evans, IT Project Manager"
Richard Evans, blue chip.
ITIL Foundation (2 Days) (8/10/2007 to 9/10/2007)
Service Lifecycle (Stream 2) - Course Dates
Starter |
Slutter |
Tilgængelighed |
Tilmelding |
|---|---|---|---|
16/7/2010 |
21/7/2010 |
Afsluttet |
|
20/8/2010 |
25/8/2010 |
Afsluttet |
|
8/10/2010 |
13/10/2010 |
Venteliste |
|
19/11/2010 |
24/11/2010 |
Tilgængelige pladser |
Bookmark ITIL - Service Lifecycle (Stream 2)
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"I thoroughly enjoyed my time at Firebrand on the 14 day MCSE Windows 2003 course. The instructors were friendly and knowledgeable, the training centre clean and functional, and the amenities in the hotel good.
Each day was a mixture of lecture, lab, and self study. The instructors made sure that any difficult concepts were well explained and understood, and the online Measure Up tests ensured we were fully prepared for the examination methods. This was by far the best training course I have ever been on, and I would highly recommend it to anyone who wants a high quality of training, to pass their exams quickly and efficiently, and wants to learn more than they ever thought they could in just 2 weeks!
I chose Firebrand Training because I wanted to get my certifications quickly and without being reliant on self-study."
H.R.
Microsoft MCSE Vista (14 Days) 22/2/2010 to 7/3/2010
For yderligere information om Firebrand Training venligst kontakt os, gratis, på 88 18 43 20 eller info@firebrandtraining.dk
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