ITIL - Service Lifecycle (Stream 1)  

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A Firebrand Training
4
Day Course

ITIL - Service Lifecycle (Stream 1) - Overview

“Training with Firebrand is a once in a lifetime experience. The training facilities are great, service is fantastic and the teacher impresses with a high level of knowledge and experience. “ Robert Laszczewski (Firebrand ITIL certified)

“A great place to do intensive training... strongly recommend.” Amit Patel (Firebrand ITIL certified)

During the week, you’ll take exams on-site for the following accreditations:

  • ITIL® Service Lifecycle - Service Strategy
  • ITIL® Service Lifecycle - Service Design

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ITIL - Service Lifecycle (Stream 1) - Benefits

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ITIL - Service Lifecycle (Stream 1) - Curriculum

Our accelerated ITIL course is the most effective, efficient way to get ITIL certified.

We’ve designed our curriculum to prepare you for 2 ITIL exams sat during the program.

You’ll cover the following content:

Service Strategy

  • The main principles and objectives of Service Strategy
  • Core concepts and practices in Strategy and organisations applied to Service Management and IT
  • Defining Services and Market Space
  • Conducting Strategic Analysis
  • Driving Strategy through the Service Lifecycle stages and interfaces to Strategy
  • Challenges, Critical Success Factors and Risks
  • Technology considerations related to Service Strategy
  • The activities commonly performed in the Service Strategy arena
  • Assessing Critical Success Factors and Managing Risk in Service Strategy

The course also covers the managerial and supervisory aspects of the ITIL processes covered in the Service Strategy stage:

  • Financial Management
  • Service Portfolio Management
  • Demand Management

Service Design

  • The main principles and objectives of Service Design
  • Challenges, Critical Success Factors and Risks
  • Organizational issues concerned with Design
  • The five aspects of Service Design – design of the Service Solution, Systems, Technology Architecture, Processes and management systems
  • Technology considerations related to Service Design
  • The activities commonly performed in the Service Design arena
  • Assessing Critical Success Factors and Managing Risk in Service Design

The course also covers the managerial and supervisory aspects of the ITIL processes covered in the Service Design stage:

  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • Information Security Management
  • Supplier Management
  • IT Service Continuity Management

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ITIL - Service Lifecycle (Stream 1) - Exam Track

We’ll prepare you for, and test you in the following exams

  • ITIL® Service Lifecycle - Service Strategy
  • ITIL® Service Lifecycle - Service Design

The examinations consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.

Successful candidates will be awarded 3 credits per exam towards the ITIL® Expert qualification.

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ITIL - Service Lifecycle (Stream 1) - What's Included

Official FOX-IT Courseware

  • ITILV3SL Service Strategy Courseware
  • ITILV3SL Service Design Courseware

Official ITSMF Courseware

  • ITILV3SL Service Strategy Key Element Guide ISBN: 9780113311194
  • ITILV3SL Service Design Key Element Guide ISBN: 9780113311200

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ITIL - Service Lifecycle (Stream 1) - Prerequisites

Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. Delegates are required to hold the ITIL® Foundation Certificate in IT Service Management or v2 to v3 bridge equivalent.

Professional Qualifications:

The course forms part of the ITIL® Intermediate qualification programme.

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Service Lifecycle (Stream 1) - Testimonials

"Firebrand trainings are effective, productive and cost effective. A very high focus on the students course outcome, is the best option one can get to pass the exams. I chose Firebrand Training for my ITIL course primarily on price. Good price and accommodation is included. I have my own company, and basically pay out of my own pocket, so price is important for me. Also the fact that several trainings was made in one go (Strategy and Design) is good. Other training suppliers make only one training at the time, which means 2 x travel. No need for that."
Bjarne Engelstock, Myself in my own company.
ITIL Service Lifecycle (Stream 1) (4 Days) (8/3/2010 to 11/3/2010)

"Does what it says on the tin- get qualified quickly with minimum time off work"
N.A.
ITIL Service Lifecycle (Stream 1) (4 Days) (16/8/2010 to 19/8/2010)

"An extremely professional effort with everyone aligned to achieving excellent results. A big thanks to all."
Will Lunn, soveriegn group.
ITIL Service Lifecycle (Stream 1) (4 Days) (8/3/2010 to 11/3/2010)

"An extremely professional effort with everyone aligned to achieving excellent results. A big thanks to all."
Will Lunn, soveriegn group.
ITIL Service Lifecycle (Stream 1) (4 Days) (8/3/2010 to 11/3/2010)

"Overall the ITIL Foundation course was of good quality in all areas"
T.B, Nokia.
ITIL Foundation (2 Days) (26/11/2009 to 27/11/2009)

"A clean positive environment that removes the daily stresses and allows the student to study and thus reach his/her full potential."
Stephen Hansen, Buckinghamshire Hospitals NHS Trust.
ITIL Foundation (2 Days) (13/4/2009 to 14/4/2009)

"Excellent training with excellent facilites. Extremly polite and helpful staff."
Nigel Street, GMAC.
ITIL Foundation (2 Days) (21/5/2007 to 22/5/2007)

"Firebrand is the only company I could find in the world that offers this ITIL course in this format. It's a comprehensive course and well presented."
Pat Tynan, BearingPoint Inc.
ITIL Managers and Revision (10 Days) (9/4/2008 to 18/4/2008)

"The total immersion philosophy was a definite advantage."
Darren WIlliams.
ITIL Foundation (2 Days) (8/10/2007 to 9/10/2007)

"Great course, very intense. I am sure to come back for the management course."
Nigel Starkey.
ITIL Foundation (2 Days) (22/9/2008 to 23/9/2008)

Service Lifecycle (Stream 1) - Course Dates

Starter

Slutter

Tilgængelighed

Tilmelding

12/7/2010

15/7/2010

Afsluttet

 

16/8/2010

19/8/2010

Afsluttet

 

4/10/2010

7/10/2010

Venteliste

 

15/11/2010

18/11/2010

Tilgængelige pladser

Tilmelding

Bookmark ITIL - Service Lifecycle (Stream 1)

Tal med os om Firebrand Training og vores accelererede kurser:88 18 43 20

Tal med os om Firebrand Training og vores accelererede kurser:

88 18 43 20

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Få mere information om Firebrand Training og vores accelererede kurser. Skriv din email adresse:

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